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Warranty

Warranty

Warranty

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We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by hamswan.com are covered by the following comprehensive product warranties. 


60 Day Hassle-free Refund Guarantee for Unopened & Unused Items

If for whatever reason you do not want your item within 60 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee and custom tax is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund. Details can be found on here.

45 Day Money Back Guarantee

For most items, in the unlikely situation that your product is faulty (the item does not work at all, or there are missing accessories), you can send it back for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.



360 Day Repair Warranty

Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.


Missing Item(s), Wrong Item(s) Or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Team with your order number.
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
- If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). We will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.


Other Special Product Warranty

1. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory, please contact our Support Team within 7 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement.
2. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on hamswan.com or any of our promotional channels are exempt from our Warranty.


Warranty Exemptions and Notes

1. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

The customer voids the warranty if they:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage

3. All returns must first be authorized by Support Team prior to return. Please kindly refer to the following steps in " How to a request warranty" below. For incomplete warranty requests, hamswan.com reserves the right to refuse any compensation. If the customer has returned the package via sending to the wrong address, returning an incorrect item, or submitting an empty package, then again hamswan.com reserves the right to refuse any compensation.


How To Request Warranty (Return, Exchange and Refund)

If your item has an issue, please first contact our Support Team.

Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code/name.
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.


Lifetime Technical Support

Reliable, helpful and flexible, Hamswan offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.

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